ECC/ACC strengthens its US presence with a second office
Business expansion
European Consumer Claims (ECC) was incorporated in 2016, starting with a small team working from a single office. Over the following eight years, its growth was reflected in year-on-year total claims award increases of 30%, 40%, 50% and even 110%.
By 2021, ECC had established an upmarket headquarters in Henley-on-Thames, a large-scale suite of offices in Malaga, and legal partners in both the UK and Spain. Headcount had grown to more than 170 dedicated professionals, and ECC positioned itself as a market leader in timeshare claims and relinquishments.
In January 2022, ECC turned its attention to the far larger US market. The UK has around 400,000 timeshare owners, compared with around 10 million in the United States. With estimates of unhappy timeshare owners ranging from 15% to 85% (depending on the source), there are millions of American owners who may be looking for help with an unwanted membership.
New York office
ECC’s US expansion began in January 2022 with the launch of its newly incorporated American company: American Consumer Claims (ACC).
ACC was supported by its US marketing partners, Timeshare Advice Center and MyTimeshareClaim, with the operations hub based on Broadway, New York City.
In its first two years, ACC made inroads into the US market through radio campaigns and social media advertising. During this period, cases were mainly serviced by ACC/ECC staff based in Europe.
As stateside demand increased, it became clear the business needed more “boots on the ground” in the USA to support clients locally.
Florida office (Fort Lauderdale)
The upscale, super-regional Galleria Mall in Fort Lauderdale, Florida, was chosen for a new, fully locally staffed American Consumer Claims office. A team of 25 new recruits began ACC training in April 2024 with Group CEO Greg Wilson.
"Florida was the natural choice for ACC's second US office," says Greg. "This state is home to the United States' (and possibly the world's) highest population of timeshare memberships, driven by statewide attractions such as theme parks including Disney and Universal Studios. Huge numbers of holidaymakers have been signed up to timeshare memberships that many now regret. It makes perfect business sense to have a physical presence here."
"On behalf of the directors, I would like to wish all of our new Florida staff every success and a fulfilling career with us at American Consumer Claims."
Worldwide timeshare support
If you own a timeshare you are no longer happy with and would like advice, Timeshare Advice Centre can help.
Whether you are in the US, Europe or elsewhere in the world, get in touch today for a free, no-obligation consultation.
