Were you MIS-SOLD Diamond Resorts Timeshare, Points or Fractional?

Court rule on Timeshare mis-selling and order full refunds of up to £40,000

  • Did you buy from GVC or Sunterra & trade-in to Diamond Resorts?
  • Did you buy or "upgrade" with Diamond Resorts in 1999 or later?
  • Did you pay a deposit, or sign for finance within the cooling off period?
  • Does your contract have an end date of 2054, or is it "in perpetuity"?
  • Are your maintenance fees sky high and rising each year?
  • Do you just want to get out of Timeshare & stop paying fees?

Due to the sharp increase in enquiries from Diamond Resorts members (now under the Hilton umbrella) we have now set up a Freephone Diamond Resorts Hotline so you can speak directly with one of our Diamond Resorts specialists on 0800 102 6070.

At Timeshare Advice Centre, we've experienced a steep rise in enquiries from disillusioned Diamond Resorts customers looking to solve a range of problems with their timeshare, points or fractional contracts. Many originally bought via GVC, Sunterra or Aegean Blue, but have since been pushed into "trade-ins" or "upgrades" which have ended up costing a lot more in maintenance fees.

The DRI customers who contact us are often reporting particularly high, fast-increasing maintenance fees (more about fees...); concerns about being locked into long-term contracts; frustration at having to pay a resale company (i.e. TravelandLeisure) to unsuccessfully try and sell their Timeshares/Points and zero interest or help from Diamond Resorts themselves.

Until recently, Diamond Resorts customers often found their exit option very limited, but recent ground-breaking Court have sent triggered major changes throughout the Timeshare industry.

A number of new Legal precedents have now been set which mean that many Timeshare, Points or Fractional contract were mis-sold - especially in cases where an original Timeshare agreement was traded-in or "upgraded" to a Points, Floating Week or Fractional ownership - and are null & void.

These Legal Precedents offer new hope to 1000s of Diamond Resorts Timeshare owners, many of whom may now be entitled to have their contracts legally declared null & void by the Courts, with the original purchase price & subsequent maintenance fees refunded in full.

Following the recent takeover of Diamond Resorts by Apollo Global Management Ltd, and with the likelihood of these new owners imposing contractual changes to protect themselves against future compensation claims, it is very important to find out your rights. To see your options for getting out of your Diamond Resorts contract commitments and to see if you may be able to claim money back, please complete the short enquiry form or call one of our Diamond Resorts experts now on 0203 807 3388 / 0800 102 6070

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Your Stories

6th November 2017 - Mrs C S, Staffs - Diamond Resorts, Santa Barbara Tenerife

"Initially took out a Junior timeshare in 2002 then updated to a points system 2003 then to a fixed week in 2008. Formerly Sunterra now Diamond Resorts"


28th October 2017 - Mr Geoffrey P, Co Durham - Diamond Resorts (DRI)

"Sucked into a hard sell in 2001. We were made to take a finance agreement out on the day of hard sell. There was a 14 day cooling off period. The length of membership was over 50 years. We were told at the time that we could sell the membership at any time. In our documentation it states that if you don't keep up payments then the membership will be terminated (but hasn't). Diamond Resorts have engaged a debt recovery company to try ang get the last 2 years of fees that I haven't paid."


8th October 2017 - Mr Wayne H, Co Durham - Diamond Resorts (DRI))

"We bought into GVC in 2003 with a points based membership, we have since added fractional ownership on 2 occasions, we are now sick of falling standards and sky high maintenance fees, what are our options?"


5th October 2017 - Mrs Helen M, Belfast - Diamond Resorts (DRI)

"We purchased a 'preview holiday' for £600. Then paid £3,150 for 4 more holidays but we were led to believe that we would get 6 holidays over the next 3 years. Feeling pressured by the reps at the preview holiday we weren't happy with the situation and can't wait to get out of this contract. Two more holidays to go and then we're finished. We won't be buying points no matter how much they talk to us. This started in February 2016 when we were stopped on the promenade in Tenerife by a person with scratch cards. Spent nearly all day with Diamond sales reps, felt pressurised to buy and were told a pack of lies."


21st September 2017 - Mr Ron P, Inverness - Diamond Resorts (DRI)

"Locked in to never ending commitment and unable to sell my points to recover any of my original investment."


3rd September 2017 - Mr Ron P, Invernesshire - Diamond Resorts (DRI)

"Locked in to never ending-commitment and unable to sell my points to recover any of my original investment."

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