Testimonials
Feedback from people we have helped

Thank you so very much for arranging the setting up and completion of the termination of our timeshare with Marriott Hotels. You and ECC have been excellent in talking us through the many complex and what might have been without your help, a very stressful situation. I don’t think we could have done it without you. We will certainly recommend the very thorough and diligent way you and ECC have helped resolve our problem with divesting our timeshare. Thank you so much

Mr & Mrs E

Marriott Vacation Club

12th January 2022

Being one of the many hundreds of time share owners trying to cancel my membership with Diamond International and continually failing you can imagine how sceptical I was having lost large amounts of money to bogus companies and solicitors when I was recommended to ECC. After going through the various online meetings I was assigned to Steven and despite having the odd panic never doubted your commitment to get my wife and I out of our timeshare agreement. You kept us informed at all times on what was happening, had office staff that were easy to contact when you were busy and never left us feeling we were again being ripped off. The ownership cancellation email came through just as you anticipated infact, I happened to be in the local hospital with my wife when I read the email on my phone and couldn`t resist a small whop of delight which caused a few people to laugh.

Thank you so much for your help, perseverance, honesty and understanding in sorting the cancellation and I can only apologize if I came across negative when we first talked. Wishing you all the best, thank you once more.

Mr F

Diamond Resorts

8th January 2022

My husband and I were very pleased with the help and advice given to us by your representative Steven. He was very helpful and patient with the information and instructions that was required for the processing and completion of documents that was needed for the job at hand. He was always pleasant and professional at all times during our calls and emails.

Mr & Mrs M

Bahia Principe Privilege Club

5th January 2022

I had lost all faith in getting shot of my timeshare, everyone I went to for advice wouldn’t touch it with a barge Pole. One of the representatives who could not of been any more helpful. I would highly recommend this company even if just for support and giving advice on what’s the best thing to do.

Mrs K

Club la Costa World

21st December 2021

Very thorough, very professional and very friendly. Would highly recommend the company to others.

Miss H

Diamond Resorts

15th December 2021

Since employing ECC to complete our removal from our Timeshare Nightmare Steven has driven the procedure in a most professional manner. He has always pushed both my wife and I to obtain the required information to ensure this procedure was both successful and as painless as possible.

This now appears to be in its final phase and would like to thank Steven for all his efforts in achieving this with minimal fuss.

Thanks again and I will no doubt pass on your details to anyone else requiring your most professional services.

Mr N

Diamond Resorts

14th December 2021

My wife and I would like to say thanks to you for all your assistance in dealing with the relinquishment of our timeshare holdings at Diamond and Kingfisher resorts. With our age, health and Covid it was becoming increasingly difficult to travel as we have in the past.

The financial burden of increasing annual maintenance fees now a thing of the past means we can relax in our retirement without worrying for the future.

Thank you ECC for your guidance in all matters.

Mr & Mrs P

Diamond Resorts

13th December 2021

A professional service received with supportive advice given to help reach a successful conclusion to resolving an ongoing timeshare situation. Contact is great and expertise from Senior Account Manager in this area is most reassuring.

Mrs C

Westgate Lakes

26th November 2021

A company that does what it says it can.

Mr G

Diamond Resorts

24th November 2021

So professional, explained everything step by step, made it very easy for me to understand, so nice to deal with a company that cares about you and not your money. Thank you so much.

Mr L

Westgate, Florida

18th November 2021

I would like to take the opportunity to thank you and your team for the speedy way you all handled my account. I have just received confirmation from El Marquess to let me know my villas have now been relinquished. Thank you so much for your efficient and fast work on this and I would be more than happy to recommend you to others who were in my position.

Mr F

El Marques

12th November 2021

Many thanks for your help it’s been a pleasure dealing with you and the company.

Mr B

Aruba Phoenix Beach Resort

11th November 2021

Thank you for the successful outcome of the relinquishment of the timeshare.

Mrs M

Compass Club

1st November 2021

Thank you for overseeing our application to relinquish our Phuket week. It is good to be rid of it.

Mr S

Marriott Vacation Club

23rd October 2021

Thank you Steven for all your help and patience talking me through everything

Mrs E

Marriott Vacation Club

20th October 2021

Very grateful to Jack for his thorough overview, explanations and advice Restored our faith in the process Thankyou

Mrs F

Club la Costa

18th October 2021

We would like to say a very big thank you, to Sharon and Steven for the way they help use to get rid of our timeshare With no hassle at any time.

Mr W

Palm Oasis

11th October 2021

Thanks for all your help through this complicated process. I wouldn’t have got it done as quickly without your help and your timely prompts, via e-mail. You were both great, thanks again.

Mr W

Vistana

7th October 2021

Thank you for your assistance in dealing with the relinquishment of my timeshares. It’s a big weight of mine and my wife’s back now, not having to pay for something we no longer need.

Mr & Mrs G

Diamond Resorts

6th October 2021

I would like to say it has been a pleasure working with you and as promised you have successfully rid us of the timeshare. A real weight of our minds and lives.

Mrs S

Marriott Grand Chateau

2nd October 2021

I would like to say it has been a pleasure working with you and as promised you have successfully rid us of the timeshare. A real weight of our minds and lives.

Mrs S

Marriott Grand Chateau

2nd October 2021

I had already done some research about how to dispose of 4 weeks of timeshare burden. Jayne’s assessment of my needs and possible outcome matched the conclusions I had made. The assessment was very thorough and Jayne’s personalised approach was both very professional and personally tailored.

Mrs L

Fairways Club

30th September 2021

Thank you for your speedy service fast, efficient and professional

Mr M

Marriott’s Village d’lle de France

29th September 2021

I would like to say how good Steven and the rest of the Team deal with any problems

Mr W

Palm Oasis Resort

28th September 2021

Thanks for coming back so quickly on this, it’s reassuring to know that you always have the customers best interests at heart

Mr K

Diamond Resorts USA

27th September 2021

We would strongly recommend others in the same situation we found ourselves in to contact ECC-EU.com

Mr S

Diamond Resorts

21th September 2021

We have been more than amazed that we have had a successful outcome! Thanks for all your efforts on our behalf.

Mr S

Loch Rannoch Highland Club

21th September 2021

We continue to appreciate your ongoing support during what has been a very difficult 2 years for our selves and 14 months with the support of yourself and the team. The guidance you have been able to constantly provide, and assurance that while the process may be slow the outcome would be achievable has been appreciated.

Mrs S

Marriott Vacaction Club

18th September 2021

We are happy with the final outcome and the way ECC guided us through the process and I would recommend them to anyone else in a similar position. I would like to say a few more words about Steven as he was the only one out of all the contacts whom we had more communication with. He was very prompt in replying to questions and worded his communication in a clear and unambiguous way. He was an ally in what appeared to the uninitiated a very confusing and daunting scenario. I'm sure we would not have concluded our quest without his clearly experienced input and support.

Mr & Mrs R

Diamond Resorts

15th September 2021

Just to say thanks for the excellent service you and your company has provided in exiting my timeshare. Your instructions were very clear and your made it stress free. The company has an excellent system to pay the fees. I would like to give thanks to the whole team, from first contact to yourself.

Mr C

Oasis Lakes

15th September 2021

Many thanks for your help in this matter. I am very appreciative of how you have conducted things, in particular, achieving the result within the time frame you set out initially. All at ECC have performed absolutely in line with the indications we were given during our initial and subsequent discussions with the various members of staff involved.

Mr B

Diamond Resorts

14th September 2021

So far dealing with ECC has been a pleasure.Everything has been fully explained in simple terms and every member of staff has been totally professional and very friendly.

Mr M

Club la Costa

8th September 2021

Thank you for all you and your colleagues have done.

Mr S

Diversified

8th September 2021

I have now received my authorised Release Document from Festiva relinquishing our ownership of the timeshare in Vacation Villas. I am grateful for your help in securing this. This Timeshare has been an expensive and worthless investment for us. Never again

Mr N

Vacation Villas Fantasy World, Florida

2nd September 2021

Totally professional and knowledgeable about the legal aspects of disposing of unwanted timeshare contracts. A refreshing change!

Mrs P

Es Puerto, Ibiza

10th August 2021

I'm absolutely delighted to start a legal proceedings against CLC via ECC who are truly very professional and experienced re timeshare disputes. Thank you ECC to take my case on.

Mr N

Club La Costa

5th August 2021

A huge thank you to Steven for making this experience so easy and in such a short period of time For those who are sceptical about using this company, relax, you’re in excellent hands Best decision made, been talking about it for ages.

Mrs G

Royal Goan Beach Club, India

4th August 2021

Thank you for your help in achieving that. We’re glad to be rid of it, at last – and without having to pay for the maintenance fees.

Mr F

Pestana Madeira Beach Club

3rd August 2021

Although the process took much longer than expected, it was completed successfully, and Steven himself was helpful and informative throughout, offering us timely advice as appropriate.

Mr B

Diamond Resorts

30th July 2021

Excellent service. Everything went through very quickly and was explained very well and simply. I am very impressed with the contact I had with both Alice and Jay. Very professional

Mrs C

Club la Costa

23rd July 2021

I would like to extend my thanks to ECC for dealing with my relinquishment in such a quick and professional manner. The in perpetuity clause in my escritura was something that until recently I had not known about and caused me many sleepless nights as I had no desire to pass this financial burden down to my children.
The constant increase in maintenance fees was like a noose around my neck and to be finally rid is such a relief, yes it has cost me to part company with it but it is definitely worth it as time shares are so outdated and costly!
In this day and age there are many companies who profess to be able to do what ECC have done for me but you can trust these guys to get the job done and it was effortless!

Mr. C

Wimpen Sueno Azul

19th July 2021

I would like to say how easy it has been dealing with you, and how to deal with Palm Oasis. As a company, every person has been very helpful and know what they are doing.

Mr. W

Palm Oasis

15th July 2021

Just to say a HUGE ‘thank you’ for all Your kind and helpful advice and assistance, Steven did a wonderful job and got us freed from Diamond Resorts

Mr. & Mrs. C

Diamond Resorts

9th June 2021

I Just received confirmation from El Marques Resort of the cancellation of my Timeshare Weeks. Thank you for dealing with this in a most efficient and professional manner. It has taken a big burden off my shoulders.

Mr. H

El Marques Resort

9th June 2021

My wife and I would like to thank you and your team for getting these 2 properties transferred and completed as you agreed and in record time. The transactions and paperwork has been handled by you without any complications and a lot smoother than we had been lead to believe would be the case. Thank you again and we would be happy to recommend your services to other users.

Mr. B

Sheraton Vistana springs Resort & Paimetto Myrtle Beach USA

9th June 2021

Thanks for your diligent work in getting this completed for us so efficiently, its most appreciated.

Mr L

The Regency Club

28th May 2021

I just wanted to say that Steven has been a great help in advising me as to what needed to be done to relinquish our Timeshare in Florida. His emails are precise and to the point directing me how to deal with the American company responsible for the relinquishment. Subject to no hiccups in the USA this will hopefully be completed very shortly.

Mrs M

Buena Vista Florida USA

28th May 2021

Yesterday, by email I received a confirmation letter from Diamond to say that our ownership has now been foreclosed and our rights of ownership have ceased. Also we no longer have any responsibility for management charges for the two weeks that we owned.
I would very much like to thank Steven for his hard work and advice throughout the last month and in achieving our goal of relinquishment. My wife and I are delighted to have been released from this timeshare contract. Many thanks Steven!!

Mr P

Diamond Resorts

20th May 2021

Steven was extremely knowledgeable and told us exactly how the process would work when surrendering my points with Diamond Resorts and word for word, what he said happened. Very quick process with a very satisfactory outcome.

Ms. P

Diamond Resorts

19th May 2021

We are very happy with the support we received from you in helping us to relinquish our ownership with Marriott in Phuket. We thought that we would have a battle on our hands, but you proved that the process was quite straightforward and helped us to relieve ourselves of this financial burden. Thanks once again.

Mr. E

Marriott Vacation Club Thailand

19th May 2021

Just a few words to record my satisfaction with the service you provided in being able to terminate the agreement entered into with Hilton Grand Vacations. I had originally engaged Sarah Waddington Solicitors to do this but after about five years of doing little and not achieving the objective, I agreed to take up your promise to get me out of the HGV agreement in three months.
Thankfully you did achieve the objective in three months and I was very grateful. I therefore recommend your service to anyone with a similar problem.

Mr. Y

Hilton Grand Vacations USA

19th May 2021

To everyone at ECC and Steven, thank you very much for your impressive relinquishment of our timeshare in the UK and the USA. I have been amazed at the speed, communication in relieving of the persistent worry paying maintenance fees. I would recommend them to anyone in the same position as us. Use ECC, I found out about them via a Radio 4 interview for the BBC online.

Ms. West

Seasons UK and Westgate USA

18th May 2021

I have to say I was nervous, and slightly perturbed at being walked around the office, virtually, and meeting other members of the team. I realise from my own due diligence why ECC are so transparent and go to great lengths to ensure an informed service given the bad press out by the timeshare industry due to the threat your organisation is to them. I am aware there are so many scammer organisations out there and was frightened to commit and spend more money pursuing a claim when I had already lost enough on purchasing a timeshare with CLC which had been the worst value for money ever and had already been robbed. However, Jack was very good, providing me with so much inside information on how I had been mis-sold and how ECC could help me.

Ms. M

Club la Costa

12th May 2021

I am writing to let you know that we have today received formal confirmation that our Diamond membership has been terminated. THANK YOU!

Mr P

Diamond Resorts

12th May 2021

Thank you for all your help in this matter, it is a great relief to know we no longer have any ties to Seasons Holidays.  ECC, Jason and you have been very helpful in getting our time share relinquished.

Mrs B

Seasons Holidays

11th May 2021

Thank you for all your help through this arduous process. You kept us informed via timely emails and telephone calls throughout out the whole journey.

Mr N

Vacation Villas Fantasy World 2 (Florida)

10th May 2021

Thank you very much for the confirmation of the termination of our contract with Heritage Resorts which we have received from May Howard of Heritage International. We would like to thank ECC and you personally for the attention you have given this matter and the professional way it has been handled.  The timescale that was suggested to us for completion was adhered to and all communications and queries have been responded to with no delay. We would have no hesitation in recommending the services of you and ECC to any third party if necessary. We have to admit to initially being a little sceptical, having been approached a number of times previously by firms wanting to help us terminate our contract and having fallen by the wayside, but as it has transpired our fears were groundless.

Mrs T

Heritage Resorts

6th May 2021

My wife and I are totally delighted to hear that we are now free of the contract with Diamond Resorts. The entire customer journey with ECC was seamless from start to finish and our team were highly professional and very polite in how they deal with us. We have been in this contract for over 30 years and had no idea that it had some unenforceable terms within it. We are deeply relieved and can now move on and go on holiday with whoever we choose. We have no hesitation in recommending your services to others. Our special thanks go to Steven John who has produced the goods just like he said he would.

Mr & Mrs B

Diamond Resorts

6th May 2021

The overall experience with Mr Clark was extremely helpful. He went to great pains to explain the claims process and was extra helpful when I could not provide any original documentation which I explained that had previously been supplied to so-called lawyers who had promised to reclaim my payments in the Spanish courts – all of which I now know was fraudulent. I am satisfied that I am now dealing with a genuine company that can make a claim for me in a Spanish court and rid me of my timeshare for good!

Mrs N

Club la Costa

26th April 2021

Very smooth and professional to date I am very happy with the progress made.

Mr W

Club la Costa

18th March 2021

Dear Steven – we just wish to convey our gratitude and thanks for your professional and prompt service in helping us to relinquish our time share ownership. We thought that there was no way out of this arrangement, but you have showed us that there is a way out, which we have followed, and are just waiting for matters to be finalised once and for all. Thanks once again,

Mr & Mrs E

Marriott Vacation Club

13th March 2021

Sean was very clear and concise in his explanation of how the company worked, the lawyers it worked with and how the relinquishment of our time share in the US would proceed.

Mrs M

Buenas Vista – Florida

5th March 2021

ECC are very professional, helpful and thorough. Very quick at responding to queries.

Mrs R

Club la Costa

21st February 2021

Thank you for your help in my process. Thank you for the patience, kindness and honesty during all the contacts. Hope we can resolve this in a good will and with a good resolution for everybody. Thank you for the professionalism of Miss Tessa, Mr. Gregory , Mr. Troy and Dr. Victor Serrano. God bless you all.

Mrs A

Club la Costa

30th January 2021

I forward the confirmation document for the successful surrender of my Paris week with thanks to Stephen for his great help in this matter.

Mr B

Marriott Vacation Club Paris

25th January 2021

I would highly recommend using ECC to expertly take you through any timeshare claim. Knowledgeable, friendly and understanding team of professionals who made it all easy and stress free.

Mrs H

Diamond Resorts

20th January 2021

Helpful and constructive advice from start to finish. A special thanks to Steven for his reassurance  and guidance.

Mrs W

Diamond Resorts

28th November 2020

Thank you all for your efficiency so far and doing what you have said you will do.

Mr D

Belle Plagne Ski Resort

25th November 2020

Although I do not usually take ‘cold calls’ in this case I am pleased that I did. Ricky explained everything slowly (needed to for a 77 year old!!), even introduced me to Zoom and took me through everything at my pace. I have tried to get my time share off my hands for the passed five years all to no avail….plus a cost! I now feel as though there is a fair chance that there is light at the end of the tunnel. I was surprised how much I had to pay up front, but in the long term I should gain….only time will tell. Many thanks Ricky, plus all the ‘crew’…..Looking forward to the end product!.

Mr G

Hilton Portugal

18th November 2020

Although we were entirely sceptical about communicating with any organization regarding our membership, due the many approaches made, we found Steven to be entirely professional and informative. We discussed our situation with him at some length and gleaned much knowledge about ECC and how we could progress towards making an application to the court through their dedicated legal team. We did not feel pressured at any time, but did check out ECC through various sources and anything that concerned us at all we discussed further with Steven who allayed our fears and gave us confidence. Being able to gain access easily was a great positive having had such difficulty communicating all year with those in control of our timeshare and having had no notification of changes they were implementing. All round a very positive experience. All further parties involved proved themselves to be helpful and courteous.

Mr & Mrs A

Lodge Quest Twin Lakes

13th October 2020

It’s such a worrying thing, being duped into buying a Timeshare. The Citizen’s Advice Bureau recommended we go to ECC. We’re glad we did and our Account Manager was an absolute gem. So personable, professional and understanding. He is a safe pair of hands and I want to thank him for accommodating us and helping us to find a manageable way to pay for our legal fees. That almost put us off but I know we were with the best company to help us. I highly recommend ECC and thank them wholeheartedly for their service.

Mrs H

Club la Costa World

7th October 2020

I’m happy with the service rendered to me. The staff are professional and helpful.

Mr M

Club la Costa World

22nd September 2020

Since I was widowed It has been an uphill struggle to reach this point but I would like to  thank you for all your assistance in helping me finally relinquish my timeshare. If I should meet anyone else in the same situation, I will certainly recommend you and your company, as it has taken far less time than I had envisaged and a great weight has been lifted off my shoulders.  I do hope you are  able to continue to assist people who have found themselves in this difficult situation and I wish you all the best in the future.

Mrs O

Vacation Village

14th July 2020

More than happy to confirm that your service has been exemplary.  I will get the papers sent asap and look forward to the conclusion of this.

Mrs H

Elite Fuerteventura Club

12th June 2020

Thank you so much for your efficient, speedy way of enabling me to relinquish my Diamond Resorts Membership.  I have been trying to do this for many years without any success, so a huge personal THANK YOU from me.

Mrs C

Diamond Resorts

2nd June 2020

I would like to express my gratitude and appreciation for all the work and advice you have provided with Westgate and the timeshare. Thank you very much for your professionalism during this time.

Mrs R

Westgate Resorts

17th May 2020


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