European Consumer Claims in Europe, American Consumer Claims in the US
European Consumer Claims (ECC)
American Consumer Claims (ACC) may be a newer name in the United States, but the organisation behind it has been a market leader in timeshare claims and contract relinquishment in Europe since 2016. In Europe, they operate as European Consumer Claims (ECC) and have helped thousands of people out of unfair and unwanted timeshare contracts. They have also secured tens of millions of pounds in financial compensation for clients with mis-selling claims.
Many ECC/ACC clients have been US or British citizens looking to end timeshare agreements in the United States, the Caribbean or Mexico.
With consistent 5-star feedback, audited customer video testimonials, strong media coverage and an industry-leading, referenceable track record, a larger-scale move into the US market was the natural next step.
American Consumer Claims (ACC)
The US has a timeshare userbase almost 20 times the size of the UK, and its contracts are often more difficult to exit. US owners are routinely tied into “in perpetuity” memberships across the continental United States, Hawaii, the Caribbean and Mexico (among other destinations).
As the term suggests, these obligations can last indefinitely. When the owner dies, the timeshare can pass on as part of the estate, often to family members who do not want it.
American Consumer Claims was incorporated in the USA and officially launched on 1 May 2023, bringing its experience and reputation Stateside. Many of the same highly experienced ECC team members continue to manage ACC clients’ cases in the US.
“We launched in the USA with a radio campaign in New York as well as others in surrounding states,” says Timeshare Advice Centre (TAC) spokesperson Suzanne Stojanovic. “The response has been overwhelming. We had hundreds of enquiries and have an excellent track record with those relinquishments.”
“Following the success of this American Consumer Claims US launch, ACC will expand its advertising outwards (through our new marketing brand My Timeshare Claim) to more and more states, until we cover the whole of the US.”
Overjoyed clients
ACC clients report positive experiences from start to finish, with feedback reflected in American Consumer Claims reviews and video testimonials.
Keith Davis bought a membership at a Holiday Inn timeshare resort while on holiday in North Carolina with his wife, Leslie, under what he describes as “extreme pressure.”
The Davises tried to cancel within the rescission period, but Keith says the timeshare company ignored him until a year later, when they began sending threatening messages demanding management fee payments.
Keith contacted ACC and, in his words, “in no time flat” they got his contract cancelled, helping him get out of a US timeshare contract.
To hear Keith’s account in full, watch the video below.
Rosanne Alexander also needed to leave a burdensome ownership behind and found ACC after a bad experience with disgraced US firm Timeshare Termination Team. Her experience with American Consumer Claims timeshare exit support left her “jumping for joy.”
Airline senior executive Andrew Stern praised ACC’s “refreshing approach” after being freed from Oasis Lakes timeshare in Florida. Both spoken accounts can be found here on the ACC testimonials page.
Get in touch
“What clients are noticing is a significant difference in professionalism between ourselves and firms offering a similar service in the USA,” says Suzanne Stojanovic.
“We speak to many people who have previously had negative experiences trying to achieve US timeshare contract relinquishment, including those stuck in a ‘cancel timeshare in perpetuity contract’ situation,” she continues. “To those people we say: ‘Get in touch with us.
“You will see the difference straight away’.”
