European Consumer Claims (ECC) is a timeshare claims and relinquishment firm with offices in the USA, Spain and the UK. ECC works in partnership with the Spanish timeshare law firm M1 Legal.
Since 2016, European Consumer Claims has pursued compensation claims against timeshare resorts. The business currently employs more than 150 staff.
Timeshare services provided
- Relinquishments
ECC has helped thousands of timeshare owners to exit their memberships and the associated financial obligations. In many cases, relinquishments are completed within a few months, although some may take longer.
Before you decide whether to instruct ECC for its relinquishment service, clients are provided with an estimated timescale.
- Compensation claims
At the time of going to press, ECC reports more than 1,100 successful judgments and £20 million in compensation awards since the company’s inception six years ago. ECC also has over 1,000 further cases currently being managed through the courts. Spanish claims are handled by M1 Legal, while UK claims are handled by London-based solicitors Pinder Reaux Associates Ltd.
While some compensation awards exceed £100,000, ECC states the average award is around £20,000.
ECC victories and reviews
ECC publishes details of its successful outcomes on its website. M1 Legal also posts compensation victories, with additional detail, on its own site.
European Consumer Claims reviews are published online, including video reviews, allowing prospective customers to see and hear directly from clients and consider their testimony.
ECC states that its reviews are audited by KFP Consulting, headed by Leon Livermore, the former CEO of Trading Standards UK. Clients are contacted by Leon’s team and checked for authenticity to confirm:
• They are genuine ECC clients
• The testimony reflects their honest opinion
• No inducement was offered by ECC in return for the testimony
ECC also states it has close to five stars across the major external customer review sites.
