After the closure of Dyserth Falls, our legal team progressed a Dyserth Falls closure refund claim on behalf of a client who was left out of pocket. The claim was initially declined last year, with the bank stating that there was not enough supporting evidence available at the time to justify a refund.
We did not leave the matter there. Since the original decision, we have worked to obtain clearer, more detailed documentation to explain exactly what had been paid and to set out the relevant circumstances surrounding the Dyserth Falls closure. This included evidence that helped show the value involved and how the payments related to the booking.
Once the additional Dyserth Falls claim evidence was submitted, the bank agreed to reassess the case. Following that review, it has now confirmed a Dyserth Falls resort payout of £5,880.
This Dyserth Falls claim win is a constructive outcome and a significant update for the client after the earlier refusal. It also shows the difference that well-organised supporting material can make when a refund claim is rejected on evidence grounds and needs to be put back to the bank for reconsideration.
